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WHY ALL THE
QUESTIONS?
The secretary will ask you
to fill out an information form. These questions are a
necessary part of your interview, for at a glance the
attorney will obtain essential data about you. Your
address and phone number are needed in case we need to
contact you. Please be assured that all information is:
confidential and none of your records will be disclosed
without your written consent.
POINTS OF
INFORMATION
OFFICE HOURS - 9:00 a.m. to
5:00 p.m, Monday through Friday.
On weekends and after 5:00
p.m. on weekdays the attorneys are in the office at
various times. Please limit after hours calls to
emergencies or referrals only
BY APPOINTMENT ONLY - Of
necessity the attorneys must work by appointment. Trials
and Court appearances do not always run on time, and
emergencies do occur; therefore., delays in the schedule
are inevitable. A sincere attempt is made to adhere to
the schedule. The attorney's time is severely limited.
If you feel you have an, extensive or lengthy topic to
discuss, please make an appointment. Our office policy
is that it is the CLIENT'S RESPONSIBILITY TO CONTACT
THIS OFFICE FOR UPDATES on the STATUS of your case. If
you are to appear in Court, we will send a reminder card
a few weeks prior to the Court date to allow you to make
needed arrangements.
WHAT GOES ON HERE - You may
see clients called in ahead of you although you may have
waited longer than they. These are clients of whom the
secretary, clerk, or associate takes care under the
attorney's supervision. They may be signing papers,
answering questions for Court, etc., and these services
do not interfere with the regular schedule or with the
time reserved for you.
TELEPHONE CALLS - For the
attorney to leave a client with whom he is consulting or
interviewing to answer every phone call to the office
would obviously be unfair to the client with whom he is
consulting or interviewing. THE OFFICE STAFF HAS BEEN
TRAINED TO ANSWER MOST OF YOUR QUESTIONS. If they are
unable to answer your questions, your file will be
presented to the attorney and his answer to your
questions will be relayed to you as soon as possible.
You will often .speak to a secretary or paralegal. They
cannot give you legal advice, but they can answer many
questions for which you will not be billed.
BILLING- UNLESS OTHERWISE
SPECIFIED, OUR FEES ARE ON AN HOURLY BASIS. EACH AND
EVERY ACTION AN ATTORNEY DOES, INCLUDING USE OF THE
TELEPHONE, TAKES TIME FOR WHICH YOU WILL BE BILLED.
Thus, if you are billed on an hourly basis, it does not
matter what type of case we are handling. There Is no
limit on fees because of the type of case. Clients
should. remember that professional services are rendered
to and charged to the client, and not anyone else. The
responsibility for payment of these fees is the direct
obligation of the client.
RESULTS - There are NO
guarantees. We will do all the work that we deem to be
necessary. However, you must understand that a dispute
has 2 sides, and one side wins and one side loses; and
the side that wins does not always "Win
big."'
FEES - Most clients expect
to be paid when they perform work, and we do too. We
expect our clients to honor their contracts by paying
the total amount for which they are billed.
If appropriate, we will
bill account balances monthly. Payment is expected
monthly and 1½ % monthly interest is charged on any
balance. Any question about our fees should be directed
to our bookkeeper at our office at (901)
757-5557.
REPRESENTATION: If we
recommend other counsel, we will not be representing
you, unless we have a written contract or some other
form of writing to that effect. We will not be
representing you under any circumstances unless we have
a written contract signed by you. We will not notify you
of any Statute of Limitations, or changes in the law,
without a written contract.
If you have not signed a
written contract, and we open a file by mistake, we will
close the file immediately as soon as we find that your
contract is not signed. The file will not be reopened
until we receive our written contract signed by
you.
Our job as a lawyer is to
remain objective. This is your case. It is our goal to
give you honest, objective advice. We will not cross
ethical lines on your behalf. We will do everything we
can within ethical and legal limits.
COURT - On occasion, our
lawyers substitute for each other at court
appearances.
COMMISSIONS - This firm,
through, its Real Estate Closings, receives a commission
on the premium;& received by title insurance
companies from our client's purchase of 'title
insurance.
Certification as a
specialist in Tennessee is not currently available in
all areas and is NOT claimed unless noted otherwise.
Attorneys listed are NOT certified in any area unless
noted.
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